Berhampur: In the tough terrains of southern Odisha, where tribal belts meet growing townships, TP Southern Odisha Distribution Limited (TPSODL) is rewriting the story of electricity distribution.
A joint venture of Tata Power and the Government of Odisha, the company is setting new benchmarks by blending technology with consumer-first initiatives. From drone-based line inspections to SCADA-driven monitoring, TPSODL has embraced advanced systems that bring accuracy and efficiency into daily operations.Drone technology enables engineers to monitor hard-to-reach stretches of the network without delays, while SCADA systems in all six circles — through the PSCC and APSCC — provide real-time visibility of faults and enable faster restoration of power.
The company has also mapped its network through GIS, giving teams a clearer picture of infrastructure spread across eight southern districts.Commercial services have undergone a quiet transformation as well. On-the-spot bill revision, AI-driven meter reading, and digitalized complaint tracking have introduced greater transparency and accountability.
Consumers can now reach TPSODL with ease — whether through multilingual call centres, customer relation centres, digital apps, or even a simple missed call to the NPS (No Power Supply) service number. An AI chatbot further simplifies interactions, answering queries instantly and reducing the need for physical visits.Electricity services are no longer confined to offices in southern Odisha. TPSODL has created multiple touch points so that every household, whether in a bustling town or a tribal hamlet, feels connected to its services.
The company has been equally focused on building quality infrastructure. New 33kV and 11kV lines are strengthening the backbone of the power network, supporting both household electrification and industrial expansion. Real-time dashboards track performance across divisions, instilling a strong sense of accountability at every level.Beyond wires and transformers, TPSODL is shaping social impact.
Amit Kumar Garg, CEO of TPSODL, said:“By combining technology like drones, SCADA, and GIS with consumer-first services such as AI chatbots and NPS support, we are making power reliable, transparent, and inclusive.”
